The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Onsens!
“The variety of onsens, both indoor and outdoor, provided a serene and rejuvenating experience that made my stay so enjoyable.” view full review
Delicious Buffets!
“The buffet breakfast and dinner offered a good mix of Western and Japanese cuisines, and the addition of soft serve was a good treat.” view full review
Comfortable Stay!
“My superior twin room was spacious and beautifully refurbished, complete with soft blankets that made for perfect rest after a long day.” view full review
Endless Fun!
“The hotel's arcade, along with the souvenir shop, provided fantastic entertainment options that kept me engaged during my stay.” view full review
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Friendly staff
Great location
Disappointing dining
Average facilities
8.2/10
Great
Rooms
8.0
Location
8.6
Service
8.4
Dining
7.6
Guest reviews
8.2/10
based on 5 reviews
8.8
8.8/10 based on 3827 reviews
William
United States,
January
2024
7.4/10
My stay at the hotel was quite mixed. The room in the west building was a bit smaller than expected and lacked enough outlets, which could be inconvenient for bigger groups. The building itself is quite old and had a slight smell. On the bright side, the service was efficient, although they seemed to rush us a bit to accommodate the crowds. The location was wonderful, being right next to the main attractions like Hell Valley and within walking distance to the Jigokudani hot springs. The dining experience was good, offering a variety of food choices, but the setting felt like a large school cafeteria. Overall, a decent stay, but with some room for improvement.
Rooms
7.0
The room in the west building was a bit smaller than expected and had limited outlets, but it was clean and comfortable.
Service
7.0
The service coped well with the big crowds but felt a bit rushed. They even left behind an eyedrop after preparing the bed for us.
Location
8.0
The location was fantastic, right next to the top attractions like Hell Valley and very close to Jigokudani. However, it's a bit far from the JR station, requiring a 15-minute bus ride.
Dining
8.0
The dining experience was good, with a nice mix of Western and Japanese breakfast items, but the setting felt like a huge school cafeteria.
Facilities
7.0
The facilities were decent, but the hotel could use some updates to match its surroundings.
J.
United Kingdom,
December
2023
7.6/10
The hotel is conveniently located right next to the hell valley attraction and close to the 'Valley of Hell' in a very small town. The rooms are cozy and comfortable, and the staff goes above and beyond to assist guests. The dining experience may not meet everyone's expectations, but the variety of nearby restaurants compensates for it. Overall, it's a great choice for those interested in exploring the area's attractions.
Rooms
9.0
The room I stayed in was very comfortable with no complaints at all. I appreciate the effort to provide a non-smoking room for sensitive guests.
Service
9.0
The staff members, even in snowy and cold conditions, were incredibly kind and helpful.
Location
8.0
The hotel is conveniently located right next to the hell valley attraction and 'Valley of Hell,' offering easy access to various hot springs. The neighborhood has a charming street with plenty of dining options.
Dining
5.0
Although the dining setup resembled a factory canteen and the experience was not the best we've had, the local restaurant choices made up for it. Not the highlight of the stay, but manageable.
Facilities
7.0
The facilities, including the water slide and other amenities, were satisfactory. However, the canteen atmosphere was not the most appealing aspect of the dining experience.
Friendly staff
Disappointing dining
Michael
United States,
October
2023
8.4/10
I had a wonderful stay at the hotel. The rooms were clean and very spacious with a traditional tatami layout, and the staff was extremely polite and helpful. The only downside was a bit of construction noise during the day, but overall, it was a great experience.
Rooms
8.0
The rooms were clean and very spacious with a traditional tatami layout.
Service
9.0
The staff was super friendly and very helpful throughout my stay.
Location
9.0
The hotel's location was fantastic, with easy access to Hell Valley and the convenience of a bus stop right next to the hotel. It was a perfect spot for exploring the area.
Dining
8.0
The dining options were plentiful and flavorful, with a wonderful selection of both Western and Japanese dishes. The only downside was the canteen's crowded atmosphere.
Facilities
8.0
The facilities were great, and the hotel offers a wide range of choices for guests to enjoy during their stay.
spacious rooms
construction noise
Jamie
United States,
June
2023
9.0/10
Staying at this hotel was an incredible surprise. The East Building rooms are well maintained, spacious, and offer lovely garden views. The onsen experience with seven options is truly heavenly. However, there were occasional signs of annoyance from the Manager due to the high number of guests, even though the service provided was very helpful and attentive. The location is superb, offering easy access to various attractions like Hell's Valley and Oyunoma pond, while also being close to the town center. The dining experience was exceptional, boasting a great variety of tasty options, including succulent organic chicken. Overall, a fantastic stay with a few minor drawbacks.
Rooms
9.0
The East Building rooms are spacious, comfortable, and offer nice garden views.
Service
8.0
The service received was very helpful, although there were moments of slight annoyance due to the high number of guests.
Location
10.0
The hotel's location is superb, being close to many hot spring attractions like Hell's Valley and offering convenient access to nearby amenities and attractions.
Dining
9.0
The dining experience exceeded expectations, offering a wide variety of tasty options, including succulent organic chicken.
Facilities
9.0
The facilities were well maintained and exceeded my expectations.
Jane
United Kingdom,
May
2023
8.2/10
The hotel offers a wonderful atmosphere for leisure time, with rooms that had a mix of old and new elements. The staff was professional and attentive, especially the one who helped with the room change. The location is fantastic, very close to the attractions, but sometimes noisy and crowded. The dining experience was delightful with a variety of food options but limited serving hours. Overall, a great place to stay with a few minor drawbacks.
Rooms
7.0
The rooms had a mix of old charm and some newer elements. One staff member was helpful in changing our smoking room to non-smoking.
Service
9.0
The service was extremely professional and beyond expectations for a big hotel.
Location
8.0
The location is wonderful with a wide variety of options nearby, but can be noisy and cramped at times.
Dining
8.0
The dining experience was very good with lots of food choices, although limited serving hours was a slight downside.
Facilities
9.0
The facilities offered like an arcade, karaoke, and shops were impressive.
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